Question 1

Why are you called Audrey Briel Diversity Inc?

Accepted Answer

I was born in South Africa and was, for many years, a vocal supporter of the ANC. I wanted democratic change, I wanted everyone to have the same rights and responsibilities. I was there on the parade on the day Mandela was released - all I wanted was for the Rainbow Nation to become a reality. And having lived and breathed diversity and differences, I found my new home in Australia very different. I have chosen this business name because I want to stand for Diversity at every opportunity I can. Diversity of thought, ideas, people, religions, race, culture and images. And after suffering from a mental health breakdown as the result of bullying, I want to ensure everyone is treated with respect and dignity no matter who they are.

Question 2

Why is there such a strong emphasis on mental health in your work?

Accepted Answer

In January 2019 I suffered a breakdown as the result of bullying. This has resulted in me suffering from Major Depressive Disorder, General Anxiety Disorder and Complex PTSD. I was unable to leave my bed for years. The only thing that got me out of bed in September 2022 was to start using art as a healing practice. Many of my paintings are a way of me processing my very BIG emotions. This practice is still tentative but I try to stick to the ritual as many days as possible.

Question 3

Where are you based?

Accepted Answer

I live in Croydon, Sydney. Darren who built my website and manages my logistics and stock lives in Randwick.

Question 4

Do you accept international currencies?

Accepted Answer

Yes, we do. Choose your currency in the header and all product prices and shipping costs will be displayed in your currency. If we don’t have your currency listed yet please email us at abdiversityinc@gmail.com and we will add it immediately.

Question 5

What payment methods do you accept?

Accepted Answer

We accept credit cards, debit cards, Afterpay and PayPal. Depending on your country and account, PayPal might offer you a pay-in-four option, and Afterpay lets you pay in four instalments too.

Question 6

Where do you deliver?

Accepted Answer

We can deliver anywhere in the world. If your country is not yet listed please email us on ABDiversityInc@gmail.com and we will add it immediately

Question 7

What if the item I want is on pre-order?

Accepted Answer

How long does it take? If you want a print that is out of stock it takes between 5-7 business days to re-order prints. Then, depending on the shipping option you have chosen (ie standard or express) we will ship to you as soon as possible.

Question 8

Do you accept commissions?

Accepted Answer

Yes I do accept commissions. There is a commissions contract we will enter into that will protect both of us. For any commissions please email us on abdiversityinc@gmail.com . If necessary we can organise a zoom call to discuss the commission.

Question 9

Can I pay off the piece I buy?

Accepted Answer

As mentioned before you can use Afterpay or PayPal Pay-in-Four

Question 10

How do you ship safely to South Africa?

Accepted Answer

To ensure the safe delivery of your parcels, we only use a courier option to South Africa - one is an expedited courier through DHL which takes xxxx days, and the second is a slightly slower courier through EMS. Both require signature on delivery and neither rely on the South African Post Office.

Question 11

What if I don't like the piece of art that I ordered?

Accepted Answer

Can I return it? We offer a 14 day refund policy that if you are not happy with your painting you can return it to us for a full refund. You will need to pay the return postage and to return the item in the original packaging to ensure it is wrapped properly for the rigours of transport. The safest way of doing this is through a parcel pickup from DHL which we can arrange and invoice you for.

Question 12

How long will my parcel take to be delivered to me?

Accepted Answer

Standard postage is xxxxxx days and express post is xxxxxx days. Courier is xxxx days (insert table if destinations and times)

Question 13

How much is postage?

Accepted Answer

If you enter your address when you checkout the site will automatically calculate postage for you, depending on whether you select standard or express delivery.

Question 14

How do you wrap my painting so it doesn't get damaged?

Accepted Answer

Depending on the size, paintings can be delivered in a rigid mailer, a box or a tube mailer. Paintings are protected with glassine paper, bubble wrap and protective cardboard tubes or boxes.

Question 15

What is the difference between a numbered print and an unlimited print?

Accepted Answer

A numbered print means there will only be a specified  number of prints made. These prints are marked with the order of prints in the series eg 5/100 means the 5th print out of 100. It guarantees no more than 100 prints will be made and the artist signs it herself. These are also produced on high quality artist paper.  An open ended print means that the artist can reproduce an infinite number of these prints. They are not hand signed and are usually printed on high quality card paper

Question 16

What paper are the prints done on?

Accepted Answer

There is a blend of more expensive, heavier weight, higher quality papers (Limited Edition Prints) and less expensive, lighter, good quality paper or card (Unlimited Prints)

Question 17

Can you offer a framing solution?

Accepted Answer

What about framing advice? I will take orders for framed versions of my work (original, limited edition or unlimited prints). Because frames are so personal I would need to get a quote, get your acceptance, and I can invoice you for the framing once you have accepted the cost. I can also give framing advice - the best way to do this is to send me some pictures of where the picture will live and I will make some suggestions

Question 18

Can I get a few paintings to look at in my home and return the ones I don't want?

Accepted Answer

Yes you can as long as you follow the process for refunds as described in item 11 - you pay for return postage and wrap the items in the original packaging

Question 19

Do you give Interior Design advice?

Accepted Answer

Can I get paintings to match my decor?  I would love to help with pleasure to select my works for your home. The easiest way to do this is to email me some pictures of your home and colour scheme / mood boards and I can help you to select the most appropriate pieces. Also, you can use this process to commission something specifically for your home, subject to a commission contract. Email is abdiversityinc@gmail.com

Question 20

Do you supply in bulk for hospitality venues and hotels?

Accepted Answer

Yes I can supply in bulk but we would need to negotiate prices, lead times and framing. Please contact us on abdiversityinc@gmail.com

Question 21

Can I gift the delivery to someone else?

Accepted Answer

Yes you can.  Just add their name and address and you can keep the delivery address separate from the billing address.

Question 22

Can I buy gift vouchers? How do they work?

Accepted Answer

Yes you can buy gift vouchers for predetermined amounts or for your own specified amount. These are all e-vouchers and you can send them to anyone to use.

Art by Audrey Briel
Diversity INC

Frequently asked questions